ClearScale may collect personally identifiable information, such as your name and contact information as well as your activities related to ClearScale Services. We may also collect user preferences, product interests, industry focus, community choices, and other customer profile information when you register for an online account, subscribe to a newsletter, participate in communities or an event, program, class or promotion, or click on a URL.
Additionally, certain ClearScale Services that you purchase, download, or register to use may connect and transmit telemetry and system/product data to ClearScale (or its authorized agents). This data may include, but is not limited to, system model, operating system, host ID, and IP address. We use this information to tell you when updates and new product versions are available, provide agreed upon diagnostic, monitoring and management services, as well as enhance our products and services, and better communicate with you.
Furthermore, while using ClearScale Services, you or someone else in your organization may provide us with information about and access to your systems infrastructure. In addition, ClearScale may “self-discover” this information by analyzing additional parts your systems infrastructure.
Most browsers allow you to remove and block cookies and web beacons. Please note that if you choose to erase or block cookies, you will need to re-enter your user ID and password to access certain parts of the Site. You may also notice that you will be served only generic information not tailored to your specific interests. In addition, if you block cookies, you may not be able to use certain ClearScale website features or take full advantage of ClearScale Services.
We use personally identifiable information to conduct business, provide information and support for ClearScale Services, better understand your needs and interests, refine and develop our business, improve ClearScale Services, personalize communications, and ensure a quality experience for users of the Site and ClearScale Services.
ClearScale will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of ClearScale (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Site or the ClearScale Services, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Site or the ClearScale Services, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information.
We may disclose your personally identifiable information to others as follows:
ClearScale may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We maintain administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of the personally identifiable information we have collected. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personally identifiable information. In addition, we use standard security protocols and mechanisms to transmit sensitive data such as passwords and credit card details.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site or ClearScale Services cannot be guaranteed.
ClearScale will retain both automatically collected information and user-provided information for as long as you use the Site and ClearScale Services and for a reasonable time thereafter and to comply with legal obligations, to resolve disputes and to enforce agreements. If you would like us to delete your personally identifiable information that you have provided through the Site or ClearScale Services, please contact us and we will respond within a reasonable time. Please note that some or all of the user-provided data may be required for ClearScale Services to function properly.
If a user requests the disposal/destruction of personally identifiable information, ClearScale will either dispose of or destroy the information in accordance with ClearScale data disposal policies.
The Site and ClearScale Services and our marketing efforts are not directed to children less than 18 years of age. ClearScale does not knowingly collect or solicit personal information from anyone under the age of 18. Should we learn that we collected personal information from a child under the age of 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at email@example.com.
If you are a resident of the State of California and ClearScale has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from ClearScale free of charge regarding the manner in which certain personal information is collected through ClearScale Services with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of ClearScale sharing of such information with such third parties. Please submit any such request (“California Privacy Rights Request”) to any one of the following by mail to One Market St., Spear Tower, Suite 3600, San Francisco, CA 94105, or by e-mail to info@ClearScale.com with a subject line of “Your California Privacy Rights.”
For each California Privacy Rights Request, please state “Your California Privacy Rights” in the email or letter subject line, and clearly state the following in the body:
If you send a California Privacy Rights Request by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. ClearScale will not accept a California Privacy Rights Request via telephone or fax; and is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled, or incorrectly sent.
You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.