Director, Pre-Sales and Solution Architecture (US Remote)

At ClearScale we solve complex business problems every day, offering end-to-end technology solutions, application modernization and software engineering, data analytics, and DevOps services. We walk customers along the cloud modernization journey to help them realize true product innovation.

The Director, Presales and Solution Architecture is responsible for advisory and solutions, inclusive of sales enablement, roadmaps, continuous improvement and customer experience within a variety of industries and technologies. ClearScale is seeking a thought leader and evangelist for professional services, with a passion for solving problems with technology.

Some travel is required - including the possibility of leading onsite engagements as the senior-most client advisor.

Qualifications:

To be successful in this role, we are looking for senior leaders with:

  • Minimum of 5 years innovation and digital transformation experience in a Cloud Presales Function within a professional services environment, with proven experience at managing multiple concurrent presales opportunities totaling $30 million dollars annually
  • An ability to lead multi-skilled teams
  • Demonstrable experience in the definition of presales standards, processes and procedures
  • Demonstrable ability to establish, monitor and maintain 3rd party vendor relationships
  • Demonstrable ability to understand and motivate people, tailor solutions to meet each person’s particular style and situation
  • Strong customer service orientation, ability to pivot solution architects to be more customer-focused
  • An ability to manage complaints and feedback to improve presales and solution architecture
  • Exceptional consulting skill set with ability to provide appropriate direction to architects and executives, knowledge and experience working in systems integrators is mandatory
  • Ability to work as team player, comfortable with fast paced, changing environment and ambiguity
  • An ability to advocate and communicate what a team does to create trust and authenticity
  • Desire to make a difference, take initiative, be innovative and seek out opportunities to create effective change
  • Good technical understanding and ability to keep up to date with rapidly changing cloud market trends. We do not need you to have a software/infrastructure engineering background, but we are looking for a background of primary presales responsibility and leadership roles in execution of some or all of the following:
    • Cloud strategy consulting, planning and roadmap development
    • Cloud design and implementation, cloud migrations
    • Application modernization
    • Database modernization
    • Data analytics
    • Greenfield software development, including value proposition development (e.g., ideation management, pilot / POCs, MVP development)

Responsibilities:

  • Ensure efficient and consistent presales and solution architecture processes and documentation are defined, implemented and maintained (playbooks, checklists and templates), drive best practice adoption to optimize productivity across team
  • Identify and then implement the necessary structures, roles & responsibilities required within the team
  • Ensure accurate, effective and timely communications across the presales and solution architecture function
  • Develop and maintain supportive, trusting and professional relationships with other ClearScale functions and customers to expedite sales and delivery of cloud solutions
  • Ensure that KPIs and OKRs are defined, tracked and actioned in order to drive presales and solution architecture excellence
  • Positively influence the culture of the team, helping it embrace new technologies and ways of working
  • Lead the process for development of long-term strategy for new customer acquisition
  • Analyze, propose, negotiate and convert qualified prospects into deals in accordance with solution/value-based selling model
  • Ensure the presales and solution architecture function is aligned with demand and future trends in delivery, drive the resource management strategies, define and execute development plans
  • Participate in hiring activities and interviews to ensure top talent are brought into the team, ensure accurate and timely resource fulfillment
  • Directly and indirectly supervise staff members in design delivery of products and services, set the pace, ensuring the team is working towards commitments
  • Be the key leadership escalation point for resource, presales and client satisfaction issues, solve them and unblock problems
  • Analyze and report on presales and solution architecture results regularly to ensure that all deliverables meet or exceed organizational standards and quality requirements
  • Facilitate continual improvement where required
  • Ensure seamless transition from presales function to delivery function
  • Identify extensions & value add sales to offer clients where helpful during project timelines