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Modernizing the Support Center with Amazon Alexa

25 Sep
By: ClearScale
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Any business operating today is familiar with the need to provide support to their customers. Typically, this involves a call center solution when a product or service is first rolled out and, over time, grows to include support tools like online forums or knowledge bases to help manage the increased complexity to support a growing customer or product base. Although technologies continue to advance and changes have been made to how support centers operate, the costs to maintain or sustain

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